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Return Policy

How to request for exchange / refund


    1. Submit a request for exchange / refund within 3 days of purchase (receipt date). Please only contact us 

      Via email – info@nalanstore.com

      Via Whatsapp - +65 97812061

    2. Ensure the product is in its original packaging, with no product tampering.


    3. Nalan Store sales team will contact you regarding your request for exchange / refund.

    Please follow the instructions given to you by the sales team.


    4. All exchange / refunds will need to be done in store and in person.


    5. Customers are required to sign a acknowledge form for each successful exchange and / or refund.